Here are some helpful steps that should fix the problem:
- Restart your device and reenter the game;
- Update your game to the latest version;
- Check for device updates: Ensure you’re running your device’s latest software;
- Make sure your device meets minimum system requirements of the game;
- Don’t forget to close all apps running in the background, they can take resources the game requires;
- Delete the game from your device and redownload it from the corresponding application store. Before reinstalling the game, make sure you have connected your Facebook profile in the game settings to save your game progress, or save your in-game identifier (ID) somewhere.
Need Further Assistance:
If your game is still not behaving as expected after following the above steps, our Support Team will gladly assist.
Please let us know the following info so we can help you faster:
- When does the game crash (during a level, starting the game, completing a task, etc.);
- When did the crash first occur? (after updating the game, etc.).