Where to get my ID?
You can find out your ID in two ways: When loading the game, your ID will be written in the upper left corner.Having entered the game, tap t...
How can I save my progress?
You can save your game progress by linking your Google Play or Apple Game Centre account. You can do this in the settings by going to the &q...
Can I reset the game?
In order to restart the game and delete your progress, write to the support team and we will definitely help you.Please note that it is poss...
How to change the language? 🌐
By default, the game runs in the language that is set as the language of the device. However, you can change the language in Settings by tap...
How do I turn off/on notifications? 🔕
To disable pop-up notifications, follow these steps:1) Go to the device Settings 2) Select Sounds and notifications3) Find Atlantis and turn...
How to disable sound effects and music? 🔇
The game has a function to mute music and sound effects. To do this, tap on the gear icon in the upper left corner. In the Settings tab, you...
My game frequently freezes/crashes
If your game crashes or freezes frequently, please try the following troubleshooting steps:- Make sure you downloaded the latest version of ...
I can’t update my game
If you can't update the game, please follow the guide:1. Go to Settings->Apps->Google Play Store->Storage and select Clear Data2. R...
Why does the device get hot?
It's normal for devices to get warm while playing games. However, we can give you some tips on how to reduce the heating of the device:1. If...
Can I play without internet connection?
Unfortunately, you can't play without the Internet, but it's even better, because this way your game progress won't be lost, and the game wi...
How do I take a screenshot?
There are several ways to take a screenshot and it depend on your device model:Press and hold the Power and Volume down buttons at the same ...
Can I use emulators to play on the PC?
Running a mobile game on a PC may affect the speed of the game and cause problems. Unfortunately, you won't be able to get technical support...
Can I play the game on 2 devices at the same time?
Yes, if they both are Android. Tap the gear button on the top left and go to Community. Tap Sign in and log in to your Google Play account. ...
How do I transfer my progress from another device?
Hello!You can sync your progress with your Google Play / Game Center account (Settings => Community => Sign in). After that, your game...
I lost my progress in the game. What should I do?
If you lost your previous progress in the game, please contact support team and we will help you.
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