It's easy to take a screenshot:
1) Press and hold the Sleep/Wake button.
2) Then press the Home button and release the Sleep/Wake button.
3) If the OS on the device is running iOS 11 or later, you will see a small image of the screenshot in the bottom left corner of the screen.
To find the screenshot, go to Photos > Albums and click on Screenshots.
Attach the screenshot to the conversation with the support team by pressing the Paperclip button in the bottom right corner of the chat.
1) Press and hold the Sleep/Wake button.
2) Then press the Home button and release the Sleep/Wake button.
3) If the OS on the device is running iOS 11 or later, you will see a small image of the screenshot in the bottom left corner of the screen.
To find the screenshot, go to Photos > Albums and click on Screenshots.
Attach the screenshot to the conversation with the support team by pressing the Paperclip button in the bottom right corner of the chat.