All ads and videos in the game are provided by 3rd-party companies. On rare occasions, an ad that is poorly formatted may freeze or cause game crashes 😔
If you're encountering such issues with ads (freezes/crashes), here are steps to resolve them:
- Ensure Stable Internet Connection. You can try switching between Wi-Fi and mobile data;
- Force stop any unnecessary apps running in the background while playing the game. This can help free up resources for smoother ad loading;
- Make sure your device has enough free space (>1GB);
- Block/unblock personalized ads: Go to Settings > Privacy & Security* > Apple Advertising > Turn off/on Personalized Ads.
If that doesn't help, feel free to send us a message! And please provide us with as many details as you can.