🆔What is my Game ID? Where can I find it?

Game ID is a set of numbers and letters associated with your game state on a specific device. Sometimes we need it to take a closer look at ...

🔩My game freezes/crashes/doesn't open!

If your game frequently freezes or crashes, do the following: Make sure you downloaded the latest version of the game from the Play Sto...

🔙How do I exit the game?

Just tap the BACK button on your device while being on the main map, and you’ll be prompted to confirm you want to exit the game.Note: you c...

⬇️Why do I need to update the game?

With every update, we make changes and we add something to the game. That's why it's important to update the game as it's the only way to ge...

📸How do I take a screenshot?

It's easy to take a screenshot:Press and hold the Power button (which switches the device on and off) and the Volume-down button (which regu...

Internet connection problems

Encountering difficulties with your internet connection? Rest assured, we have some guidance to address the issue:1. Try closing other backg...

Why does the device get hot?

It's normal for devices to get warm while playing games. However, we can give you some tips on how to reduce the heating: - if you have any ...

I can't update my game!

If you don't see the update in the store, then the update will come a little bit later for your region. Please try to update the game later....

🆕How do I start my game from the beginning?

Please note that this action is technically irreversible. All your game progress will be gone without the possibility of restoring it. If yo...