Sometimes it takes up to 24 hours for a purchase to arrive. Please make sure that your Internet connection is stable. Try restarting the game a couple of times and rebooting your device.

If that didn’t help, please send us a screenshot of the payment receipt, and we’ll sort it out!

 

Here is where you can find your payment receipt:

You are supposed to get an email with each of your receipts. If you can't find it:

 

1. Enter pay.google.com, then log in with your Google account.

2. Select Transactions to display your Play Store order history.

3. Tap an individual entry to view its corresponding receipt.