I lost my game
If you were logged in with Facebook before, then your game state is backed up and saved on the cloud. Start the game without signing in with...
My game frequently freezes/crashes
If your game crashes or freezes frequently, please try the following troubleshooting steps: 1. Make sure you downloaded the latest vers...
Videos won’t work! Can you help?
All ads and videos in the game are provided by 3rd-party companies that rely heavily on the game's cache. If it is full, that may cause erro...
I didn’t get zombucks/coins I purchased
Sometimes it takes up to 24 hours for a purchase to arrive. Please make sure that your mobile device is connected to the Internet. Try resta...
I updated the game, but whenever I try to open it, it asks me to update again
If you are caught in an update loop, please try to do the following:Turn wi-fi and mobile internet off on your device; Open the game and pla...
* Android 5.0 or above (Beta OS versions are NOT supported).* At least 2 GB of RAM.* At least 200 MB of the free device storage.* Access to ...
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