We do everything we can to ensure your enjoyment of our game, but once in a while, issues pop up. If your game keeps freezing or crashing, there are some things you can do that may solve the problem immediately.
Please take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you
- Follow the Windows Troubleshooting Steps
- Re-Install: As a last resort, try deleting and then reinstalling the game. Make sure your game is backed up to your Microsoft Store account or save your game ID in a safe place before taking this step. To re-install your game:
- Select Start and look for the app or program in the list shown.
- Press and hold (or right-click) on the app, then select Uninstall.
- In Microsoft Store, select See more > My Library. Select the app, and then select Install
Remember, be sure to try all of the above options.