Sometimes it takes up to 24 hours for a purchase to arrive. Please make sure that your Internet connection is stable. Try restarting the game a couple of times and rebooting your device.

If that didn’t help, please send us a screenshot of the payment receipt, and we’ll sort it out!

Here is where you can find your payment receipt:
  • You are supposed to get an email with each of your receipts. If you can't find it:
1) Go to
2) If you are not logged in, sign in with your Amazon ID.
3) Click on "Your Orders" in the "Accounts & Lists" menu.
4) To see the details of an order, click on "Order Details" below the corresponding order number.