Hi, how can we help you?

Can I restart the game from level 1?

Can I play the game on a mobile device?

Can I change my character in the game (from a bride to a knight or v.v.)?

Why can't I go to a new land?

How to make a colony?

I can't create a colony. It says I have some bandits left but I see none

I have sent a gift to my friend/neighbor but it didn't arrive

[fb] How to delete/add neighbors?

[fb] I can’t add neighbors

How do I get the title of Marquis/Duke/Prince or Marquise/Duchess/Princess?

I earned glory points but they were not added to my weekly glory ranking

[fb] How to edit my bank card details?

[fb] I have a negative ruby balance/a significant amount of rubies disappeared.

[fb] Some of my rubies disappeared

The game is not loading / white screen

Buttons in the game are broken

Objects/buildings are missing from my land

What is Dwarven Express?

How do I get railway tracks?

What is the Adventure Book?

How do I get prizes for the Adventure Book tasks?

When do I get new missions of the Adventure Book?

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[fb] Deletion of Personal Data

How can I contact Customer Support?

Animals disappeared from my Zoo