Hi, how can we help you?

How to transfer your progress from Facebook

How to change your profile name

How to change the profile picture

Can I restart the game from level 1?

Can I play the game on a mobile device?

Can I change my character in the game (from a bride to a knight or v.v.)?

Why can't I go to a new land?

How to make a colony?

I can't create a colony. It says I have some bandits left but I see none

I sent a gift to my friend/neighbor but it didn't arrive

[fb] How to delete/add neighbors?

[fb] I can’t add neighbors

How do I get the title of Marquis/Marquise, Duke/Duchess or Prince/Princess?

I earned glory points but they were not added to my weekly glory ranking

I didn't receive my blitz/top cup

[fb]How to edit my bank card details?

[fb] I have a negative ruby balance/a significant amount of rubies disappeared.

[fb] Some of my rubies disappeared

The game is not loading / White screen

Buttons in the game are broken

Decorations, buildings or other objects are missing from my land

How do I get Helper Points?

What is Power of Love? How do I get it?

How can I get betrothed?

What is Dwarven Express?

Where to get the railway tracks?

How to build the railway stations?

What is the Adventure Book?

How can I claim the rewards?

How can I get new missions?

Animals disappeared from my Zoo

Rare eggs in the Zoo (penguins, crocodiles, elephants)

How can I get rare giraffes?

What is Charming County?

How long can I work on Charming County?

How can I unlock new styles?

Privacy Policy

Deletion of Personal Data

How can I contact Customer Support?