Hi, how can we help you?

[ve] How to change your profile name

[ve] How to change the profile picture

[ve] How to change to a different profile

Can I restart the game from level 1?

Can I play the game on a mobile device?

Can I change my character in the game (from a bride to a knight or v.v.)?

[fb] How to edit my bank card details?

[fb, ve] I have a negative ruby balance/A significant amount of rubies disappeared

[fb, ve] Rubies disappeared

The game is not loading / White screen

Buttons in the game are broken

Decorations, buildings or other objects are missing from my land

Why can't I go to a new permanent land?

How to make a colony?

I can't create a colony. It says I have some bandits left but I see none

I sent a gift to my friend/neighbor, but it didn't arrive

[fb] How to delete/add neighbors?

[fb] I can’t add neighbors

How do I get the title of Marquis/Marquise, Duke/Duchess or Prince/Princess?

I earned glory points but they were not added to my weekly glory ranking

I didn't receive my blitz/top cup

How do I get Helper Points?

What is Power of Love? How do I get it?

How can I get betrothed?

Animals disappeared from my Zoo

How can I get penguins, crocodiles, and elephants?

What is the Magic Nursery for?

What is Dwarven Express?

Where to get the railway tracks?

How to build the railway stations?

What is the Adventure Book?

How can I claim the rewards?

How can I get new missions?

What is Charming County?

How can I unlock new styles?

Are there any extra rewards for collecting Season Points?

[fb, vk, ok, mm] How can I contact Customer Support?

[fb, vk, ok, mm] How can I attach a screenshot?

[fb, vk, ok, mm] Where can I find screenshots sent by Support?

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