[fb] How to edit my bank card details?

If you want to manage your payment methods (add a new card or remove the one you don't use anymore), go to your Facebook Profile > Settin...

[fb, ve] I have a negative ruby balance/A significant amount of rubies disappeared

Your payment(s) might have been declined or refunded on your own initiative. You will receive the money back in either case.If you've purcha...

[fb, ve] Rubies disappeared

Rubies never disappear on their own. Most likely, you purchased items or used rubies to skip a quest or a timer. It is also possible that yo...

I haven't received the bonus promised for my payment

Whenever you purchase rubies in the game, you get a chance to spin the gift wheel and receive one of the following bonuses:• rubies,• energy...

Unauthorized payment

If a payment was not authorized by you, please click the "I have a different problem" tab in the main support menu to contact us. Please ind...

VIP levels

If you make purchases in the game, you also get VIP points and unlock VIP levels. Each of the 9 VIP levels requires a certain amount of VIP ...

When does my VIP status expire?

Your VIP status is active for 30 days after a purchase. After that, the status expires and VIP bonuses become inactive (e.g., VIP buildings ...

[fb] I didn't get rubies, items for my payment

Open your Facebook Settings >> Payments >> Payment History and check the payment you think you haven't received items for. If yo...

[fb] I can't make a purchase

If you are experiencing technical difficulties and can't make payments in the game, please contact Facebook support. All payments in the gam...