Hi, how can we help you?

Klondike on your desktop

How to change your profile name

How to change the profile picture

I can’t find my Ancient Totem. Where is it?

My swans disappeared from the pond

I can't collect treasures behind buildings/objects

📃Privacy Policy and User Agreement

Deletion of Personal Data

What are pets and how to use them?

How to get a pet?

What are treats for? How to get them?

Forgotten Bay

How can I get to Forgotten Bay?

How can I get back home from Forgotten Bay?

The game is not loading / white screen

Buttons in the game are broken

Objects/buildings are missing from my station

Wire Cutters in Iron Valley

Sign of the Ancients

Crowbars

Why can’t I go to a new land?

How to make a Settlement?

Will I lose all resources once the land is settled?

Observation Tower

Fishing

Trading

I did not receive my purchase

Unauthorized payment

I have a negative emerald balance/a significant amount of emeralds disappeared

I have sent a gift to my friend/neighbor but it didn't arrive

[fb] How to delete/add neighbors?

I can’t add neighbors

How can I contact Customer Support?