If you made a payment in the game but did not receive your purchase, please follow the steps below:
Wait a few minutes: Sometimes it may take a little while for the purchase to appear in your account. If after 10-15 minutes you still haven't received your purchase, proceed to the next step.
Check your payment receipt: Verify that the transaction was completed and you received a confirmation receipt.
Contact our support team: If the purchase still hasn't appeared, please contact our support team with the following details:
- Date of the purchase
- Name of the item(s) purchased
- А screenshot of your payment receipt: For faster assistance, please attach a screenshot of the payment receipt. Make sure the receipt clearly shows the transaction ID, date, and amount paid.
Our support team will investigate the issue and help resolve it as quickly as possible.
Thank you for your patience!