💸 Payments
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Unauthorized payment
If a payment was made in your game unintentionally or someone else paid in your game without your consent, please use the "I have a differen...
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I have a negative emerald balance/a significant amount of emeralds disappeared
It is most likely that your payment has either been declined or refunded according to your own will. You should have received the money back...
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Some of my emeralds disappeared
Emeralds cannot disappear. Most probably you purchased some items and forgot about it or unintentionally skipped a quest. It is also possibl...
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I made a payment in the game, but did not receive my purchase. What should I do?
If you're sure that your payment was successful but your purchased items were not credited to your game account, you are welcome to submit a...