[fb]How to edit my bank card details?

If you want to manage your payment methods (add a new card or remove the one you don't use anymore), go to your Facebook Profile > Settin...

Unauthorized payment

If a payment was made in your game unintentionally or someone else paid in your game without your consent, please use the "I have a differen...

[fb]I have a negative emerald balance/a significant amount of emeralds disappeared

Your payment(s) has either been declined by Facebook or refunded according to your own will.You should have received the money back in eithe...

Some of my emeralds disappeared

Emeralds cannot disappear. Most probably you purchased some items and forgot about it or unintentionally skipped a quest. It is also possibl...

[fb]Accidental payment

If you are absolutely sure you do not want to keep the items purchased, you can dispute the payment and get a refund. To do it, open your Fa...

I made a payment in the game, but did not receive my purchase. What should I do?

If you're sure that your payment was successful but your purchased items were not credited to your game account, you are welcome to submit a...