💸 Payment issues
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[fb]How to edit my bank card details?
If you want to manage your payment methods (add a new card or remove the one you don't use anymore), go to your Facebook Profile > Settin...
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Unauthorized payment
If a payment was made in your game unintentionally or someone else paid in your game without your consent, please use the "I have a differen...
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[fb]I have a negative emerald balance/a significant amount of emeralds disappeared
Your payment(s) has either been declined by Facebook or refunded according to your own will.You should have received the money back in eithe...
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Some of my emeralds disappeared
Emeralds cannot disappear. Most probably you purchased some items and forgot about it or unintentionally skipped a quest. It is also possibl...
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[fb]Accidental payment
If you are absolutely sure you do not want to keep the items purchased, you can dispute the payment and get a refund. To do it, open your Fa...
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I made a payment in the game, but did not receive my purchase. What should I do?
If you're sure that your payment was successful but your purchased items were not credited to your game account, you are welcome to submit a...