💸 Payments & Emeralds
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I did not receive my purchase
If you made a payment in the game but did not receive your purchase, please follow the steps below:Wait a few minutes: Sometimes it may take...
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Unauthorized payment
If you have noticed an unauthorized payment in the game, please follow the steps below:Contact our support team with the following details:D...
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I have a negative emerald balance/a significant amount of emeralds disappeared
It is most likely that your payment has either been declined or refunded according to your own will. You should have received the money back...
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Some of my emeralds disappeared
Emeralds cannot disappear. Most probably you purchased some items and forgot about it or unintentionally skipped a quest. It is also possibl...
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